When a water emergency occurs in your home or business, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely.

1. Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help.
2. Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.
3. Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items.
4. Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property.

When water intrudes into a home or business, water damage restoration may be required. Water damage restoration is the professional process of removing unwanted water, drying and cleaning the structure and/or contents, and returning the property to its pre-loss condition. This is completed by professional technicians who are certified to follow industry standards using the proper methods and tools.

We’ll inspect your home or business and discuss with you the severity of damage and our plan for helping return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting tools. Materials that cannot be restored, may be removed. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to pre-loss condition. The drying process is then continually monitored. We clean and deodorize restorable contents and areas of the structure that need attention.

Water damage can be a serious situation. Water flowing through your home or business can carry with it any contaminates that it has come into contact with. Electrical hazards are common when water damage has occurred, so do not enter the area until it’s deemed safe.

Flood waters or contaminated water can also be a danger to anyone who comes into contact with it. It can be difficult to pinpoint what the water contains, and could have chemicals, dirt or bacteria within it. Additionally, depending on the severity of the water event, structural damage to the property could occur. Water damage may also make the area ripe for mold and mildew, which presents a danger to any occupants, as well.

Drying out a structure depends on the severity of the water damage that occurred, and they type of structure, with an average situation taking 3–5 days. This can vary greatly though, depending on the magnitude of damage, amount of contents affected, any demolition that may be required, and the presence of any hazardous materials.

Returning a home or business to its pre-loss moisture levels is a closely monitored process, with our professionals making adjustments to equipment to help ensure the area is recovering as quickly as safely possible.